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Privacy Policy

Effective Date: 8/15/2020
Last Updated: 8/14/2025

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At First Response Custom Cleaning (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website firstresponsecc.com or use our services in Newport News, Virginia and surrounding areas.

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This policy is designed to comply with applicable laws in the Commonwealth of Virginia, including the Virginia Consumer Data Protection Act (VCDPA).

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1. Information We Collect

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We may collect the following types of information:

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  • Personal Information – Name, email address, phone number, billing address, and service details when you request a quote, book a service, or contact us.

  • Payment Information – If you book online, your payment details are processed securely by our payment provider. We do not store full credit card information.

  • Non-Personal Information – IP address, browser type, operating system, and pages you visit, collected through cookies and analytics tools.

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2. How We Use Your Information

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We use the information we collect to:

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  • Schedule and provide cleaning services in Newport News and surrounding areas.

  • Respond to inquiries and send appointment confirmations.

  • Process payments securely.

  • Send service reminders, promotions, or updates (you can opt out at any time).

  • Improve our website and services through analytics.

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3. Sharing Your Information

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We do not sell or rent your personal information. We may share it only with:

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  • Trusted Service Providers (e.g., payment processors, scheduling software) who help us operate our business.

  • Legal Authorities if required to comply with the laws of the Commonwealth of Virginia, court orders, or legal processes.

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4. Virginia Consumer Privacy Rights

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If you are a Virginia resident, you have the right to:

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  • Confirm whether we are processing your personal data.

  • Access and obtain a copy of the personal data we hold about you.

  • Request corrections to inaccurate personal data.

  • Request deletion of your personal data, subject to legal or contractual requirements.

  • Opt out of targeted advertising or the sale of personal data (we do not sell personal data).

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To exercise these rights, contact us at the information provided in Section 9. We will respond to your request within the timeframes required by Virginia law.

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5. Cookies & Tracking

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Our website may use cookies and similar tracking technologies to improve your experience and analyze website performance. You can adjust your browser settings to block cookies, but some features may not work properly.

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6. Data Security

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We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of online transmission is 100% secure.

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7. Third-Party Links

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Our website may contain links to other sites. We are not responsible for the privacy practices of those sites.

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8. Updates to This Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

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9. Contact Us

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If you have questions about this Privacy Policy, your data rights under Virginia law, or how we handle your information, please contact us:

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First Response Custom Cleaning
Serving Newport News, Hampton, Yorktown, Norfolk & surrounding areas in Virginia
Phone: (757) 267-4377
Email: Service@firstresponsecc.com 
Website: https://firstresponsecc.com

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